Refund policy

We want every eSIM to work as described. Contact us before installing a replacement eSIM or buying another plan.

When we can refund

• The eSIM was not delivered and we cannot deliver it promptly.
• The eSIM cannot be installed or connect because of a confirmed service fault.
• You purchased the same unused plan twice by mistake.

When a refund is normally unavailable

• The eSIM has been installed, activated, or used successfully.
• Your device is carrier-locked or does not support eSIM.
• You changed your mind after the activation details were delivered.
• Coverage is limited by local conditions outside our reasonable control.

How to request help

Email support@gofaresim.com with your order email, destination, phone model, and a screenshot of the error. Submit requests within 30 days of purchase. Approved refunds return to the original payment method; bank processing times vary.